In freelancer there are many
exam taking process, in which they give an exam with an amount of fee and
upgrades my profile with the result.This is good for skill upgrade.
I had 30$ in my account and
was waiting for it to be withdrawn to moneybookers.As a rule the first withdraw
from freelancer takes some time.That is when the problem caused.
I accidentally clicked on
“Basic English” exam,which cost me 5$ instantly.There was no “Are you sure you
want to pay 5$ for this exam?” or any kind of confirmation.They just deducted
5$ from my account and presented me with the exam.
I was very very broken
hearted.It was a mistake from my part,and now I can’t withdraw my money.I’ll
have to wait for my next job.
I did not take the exam.I was
not in the right mood for an exam.And honestly I felt cheated.They should’ve
asked a confirmation before they took my 5$.You have to be careful too.
I asked my buyer for help
againThis time he didn’t respond.He must’ve thought I was asking money again as
he gave me money before.And I was like milking him.I’m not complaining against
him.It was normal for him to suspect that.
Then I had an idea.What about
asking freelancer to refund the money,as I haven’t yet taken the exam?This was
part of my mail sent to them.
Refund exam fee
Sat, Mar 2, 2013 at 11:52 AM
To: support@freelancer.com
username:……..
I had 30$ in my account and
was waiting for it to be transferred to
moneybooker site.I
accidentally clicked on an "English Exam buy"
button and now I've 25$ in my
account.But freelancer does not allo
25$ to be transferred to
moneybooker.I haven't taken the exam yet.Can you please cancel the exam and
refund the 5$ so that I can move the 30$ to mooneybookers?I desperately need
the money.
Thank you.
They replied saying it was
not their policy to refund, but they made a special consideration in my case!
“In general, our fees are non-refundable
unless stated otherwise. However, we have reviewed and considered to refund the
fees charged for the US English Level 1. Note that this was granted out of courtesy
but for one time consideration only.”
On the next day,my 5$ was
back!They did refund the money!I was so happy with freelancer then. They are
reasonable people there as I can see.I thank them here today.
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